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Client Confidentiality

Question:

My documents contain confidential information.How can I be sure they'll remain confidential?

Answer:

MicronDR Data Recovery offers clients a secure environment so that they can rest easy knowing their information is kept private. Every member of MiconDR team is under non-disclosure. Furthermore, a special secure isolation room with controlled access is available when confidentiality is of utmost importance such as in the case of government data.

Web Privacy Policy

We at MICRONDR take your privacy very seriously.

Privacy Statement for MICRONDR (S) Pte Ltd

MicronDR (S) Pte Ltd has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website:

1. We use your IP address to help diagnose problems with our server, and to administer our Web site.This site contains links to other sites.

2.MICRONDR (S) Pte Ltd is not responsible for the privacy practices or the content of such Web sites.

3.Our site uses forms for customers to request information, products, and services. We collect visitor's contact information (like their email address). Contact information from the order form is used to send information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary.

4.Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Security:
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This security involves secured server SSL encryption of data.

Information Collection:
The type of information we might collect from you via the forms on this site might include your name, e-mail address and/or phone number. We use this information to contact you about the recovery of your data and might possibly contact you at a later date to inform you about new products or services available through our company that might interest you. Any use of this contact information however, would be infrequent and non-intrusive.

Sharing of Information:
Any of the contact information gathered through this web site is shown only to employees of MicronDR (S) Pte Ltd. MICRONDR will not sell, rent, trade, or otherwise share your information to a third party.

Notification of Changes:
We will notify you directly via email if there is a material change in our privacy practices. We will also post the changes in our privacy statement 30 days prior to a change.

Choice/Opt-Out:
Our site provides users the opportunity to opt-out of receiving communications from our partners at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

Correct/Update :
This site gives users the following options for changing and modifying information previously provided.

Fill Out Our Feedback Form or Call the following telephone number: 1800-6998910

Contacting the Webmaster:

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Webmaster
MicronDR (S) Pte Ltd
35, Senoko Way,
Singapore 758051

In Plain English:
MICRONDR will not sell, rent, trade, or otherwise share your information to a third party
MICRONDR may on occassion, use this information to contact you. This communication will be brief, infrequent and non-intrusive

IF it ever happens at all. You are welcome to let us know that you do not wish to be contacted by sending us a short note to that effect.

___________________________________________________________________________________

* Legal Disclaimer *

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.

If you have further questions about our policies, please feel free to contact us

We value your Data confidentiality seriously.

* Confidentiality Ensured in the Data Recovery Process *

At MicronDR all our Employees that Join us need to go thru a Security briefing before they are fully inducted in the Lab by the security officer , who signs of the training record of the employee. The Employee also signs a NDA with the company that binds his confidentiality.

All Employees are required to wear Lab Uniforms/Coats while being present in the lab.

Our 24 hour Surveillance camera is able to give us a 24 hour coverage of the lab perimeter to ensure that all activities taking place in the lab are recorded.

The Company has a dedicated security officer who is tasked with the responsibility of holding all duplicate access cards, keys and visitor logs, which are available for viewing if required by the court.

Customers Data is secured via Data Vault which is Offline and is encrypted with SSL and Login ID.

The Lab entry is controlled via issuing of access cards which are issued to only Employees that need to be in the access controlled areas.

Customer Service officers are strictly instructed not to divulge any customer related information without establishing the identity of the customer via phone or in person.

The Customer request for submitting a representative to deal with the recovery process is authenticated when received via Email or duly signed form by the customer. If the submission is via email, only accepted if submitted via the registered email for the particular customer.
Testimonial from our customer
Thank you MicronDR for quickly restoring all of my accidentally deleted files, I had all of my business files deleted when installing new software and thought that I would have to start to create all the files again, a huge task. I think the service you provide is invaluble.
- Jeffery Lim, .
 
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